Our Services

The most important aspect of our software and support is our people. Solana’s team is dedicated to meeting our customers’ expectations for the highest technical standards, reliable support and responsive service. From the Chief Executive Officer on down, “Customer Service” at Solana means more than making a product the right way. Customer service permeates our whole organization so that every employee thinks about what he or she does and what is expected by our customers. After all, we are an agency, just like yours, providing service to hundreds of clients.

In addition to our I/DD industry-specific software series, Solana offers the following complementary services:

ASP Model (Web-based)
Automated Forms Processing
Consulting
Paperless Document Management
Training & Support

ASP Model (Web-based)

ASP stands for Application Service Provider and is typically used in reference to a company who provides software applications for use through the Internet. An ASP can host a variety of applications including accounting software, contact management, corporate communications, and e-commerce solutions.

Solana offers the ASP model as one of our many solutions. (Of course, all of our products are available for the traditional installation on your equipment.) We will host the software on our equipment for your use. You will connect to the software through a dedicated, secure Internet connection. The software and data reside at our location available to you 24 hours per day, 7 days per week. We are responsible for the computer hardware, software, upgrades, maintenance, and backups. The ASP model can sometimes be the difference between a customer using powerful software or going without. We have identified some of the advantages to using the ASP model below.

Remote Accessibility
Give your staff the resources to work from remote offices, home, or anywhere there is a connection to the Internet regardless of computer platform (PC or Mac).

Backup & Disaster Recovery
At a minimum, you should be backing up your data on a daily basis. Under the ASP model, we backup your data constantly and store daily back-ups offsite for protection. Our hardware is technologically advanced to provide ease of recovery and minimization of data loss.

Cost Effective, Quality Maintenance & Elimination Of Expensive Hardware
The ASP model can save you technology, maintenance, and support dollars. Who else would be better to maintain the software than the programmers and designers themselves? Under the ASP model, you do not need expensive computer equipment and the constant threat of upgrades. We own the hardware and are responsible for all costs associated with it. You only need a basic computer with a dedicated Internet connection.

We would be happy to work with you to determine if the ASP model may be a solution for your agency.

Automated Forms Processing

Virtually eliminate your manual data entry tasks. All you need are your forms, a pen, and a scanner. Completed forms are electronically scraped and the accuracy of the data is verified. An electronic file is returned and then imported into ProviderPro for processing.

This is a great opportunity to install an affordable I/DD-specific electronic time and attendance system for billing and payroll. No high-tech skills or large capital investment is required.

Using Automated Forms Processing (AFP), high volume paper forms (payroll timesheets, employment applications, and fee-for-service billing as examples) are electronically scanned and data is "scraped" off the form using your fax machine or scanner and our technology services. The scraped data, now in electronic format, is verified for accuracy and completeness. Finally, the data is imported into your software and processed. The results? Elimination of data entry, PLUS no more hand calculations and related mistakes. All this can occur by using your current software system and a fax machine or scanner!

Better yet, this service only costs between $1.19 and $4.85 per employee or client per month in addition to a small monthly service fee. That’s right…no large capital investment in technology or long-term commitments, just a simple fee, based on the number of clients or employees processed each month.

Consulting

Solana’s team of specialists is available to help you maximize the benefits of using our software. We offer mentoring, best practices seminars, premium training, and more. If your agency gets into a situation of being short staffed, we’ll even work for you – to make sure your funding sources are billed, staff gets paid, or your financial reports are produced.

Our solutions typically represent a new way to conduct business. Therefore, before any implementations or installations can take place, policy and procedure changes may be needed in order to maximize operational efficiency.

As an added benefit, we share the knowledge and tools necessary to ensure a successful installation and positive results. In doing so, we typically send individuals on site to determine if changes must occur. They will spend the time necessary to identify the strengths and weaknesses of your processes and procedures. They will present industry-proven "best practices" that will further ensure your agency is taking advantage of every means possible to integrate process improvements and reduce the amount of redundant work taking place.

Upon completion of the consultation, these team members will help determine the most effective means of beginning the implementation process.

Paperless Document Management

An enterprise content management system that fully integrates with ProviderPro offers a central document storage location for your agency with powerful and efficient retrieval capabilities. Capture, manage and access any document at any time! Automate routing to efficiently direct documents electronically using the workflow capabilities.

Training & Support

Implementing a new software program could be difficult without the right team on your side. Our staff will work with you every step of the way. Our Implementation Specialists and Support Specialists create project plans, use web-based project management software that monitors progress and keeps people informed at each milestone, and hold frequent and regular training sessions to get you up to speed on all the efficiencies that can be achieved by using the software.

Our customers receive unlimited technical support through the terms of our yearly Maintenance and Support Agreement. Customers applaud our personal service and fast response times. In fact, we expect that you will grow to consider our staff a valuable extension of your organization.

We have the ability to remotely analyze and correct user errors as well as maintain and update the ProviderPro© software series. Our goal is to acknowledge and diagnose all issues within four business hours, if not immediately.

Current customers may contact support through the following methods: